When involved in a conversation with someone, there is one word that you can say to have the other person feel more respected and valued. In business, this word can help make a difference how the person feels about you and your organization. In school, this word removes barriers and allows children to be themselves. What’s the word you ask? A name.
Using a person’s name in conversation creates a discussion based on respect and consideration. We all have pride in our name as it’s our identity and is used to express our individuality. Personally, if someone pronounces my name correctly, I will be more attentive as I feel that personal touch.
At work, if someone’s name is pronounced correctly, it creates an environment where they can be themselves. If you are uncertain how to pronounce the person’s name correctly, be sure to ask. As they depart, say the name again several times silently to yourself to help you remember. Using someone’s name after you meet them shows how that person has made a positive impression on you. People appreciate when you use their name to greet them such as saying, “It’s nice to see you again, George.”
Using someone’s name is also a great way to grab someone’s attention. If you are having difficulty breaking into the conversation or you need to intervene, saying their name can be an effective way to interject. “Andy, that’s a good point. I would like to add to your thoughts by saying…”.
Dale Carnegie, legendary author of How to Win Friends and Influence People once said: “A person’s name is to that person the sweetest and most important sound in any language.”
A person’s name is the one word that creates a strong connection. Using someone’s name in a conversation is a skill that you can master with self discipline and resilience. It may take time and effort, but the results in cultivating true relationships will be worth it.
Blog submitted by: Gaby Mammone
Gaby is an award-winning business executive recognized as an advocacy leader in the charitable and not-for-profit sectors. She writes blogs for many publications in the topics of adversity, communication, diversity and inclusion. Gaby is the President at City Centre Toastmasters, Club 6288.
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